Returns & Exchanges

Thank you for shopping with oncloudon! We understand that sometimes a purchase may not be exactly what you expected. That’s why we offer a simple and straightforward return and exchange policy to make your experience as smooth as possible.

Return Eligibility

You may return most items purchased from oncloudon.com within 30 days of the original purchase date for a refund or exchange. To qualify for a return:

• The item must be unused and in brand‑new condition.

• All original tags, accessories, and packaging must be included.

• Proof of purchase (order number or receipt) is required.

How to Start a Return or Exchange

1. Contact our customer support team within 30 days of your order to request a return authorization.

2. Provide your order number, item details, and reason for return.

3. Once approved, we’ll send you instructions on how to ship your item back to us.

Refunds

Once your return is received and inspected, we will process your refund to the original method of payment within a few business days. Please allow additional time for your bank or credit card company to post the refund to your account.

Exchanges

If you would like to exchange an item for a different size or style (subject to availability), please contact us first so we can assist you with the correct process.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item). Please ensure returned packages are properly packaged and insured, as oncloudon is not responsible for lost or damaged return shipments.

Questions or Assistance

If you have any questions about returning or exchanging an item, need help with the process, or want to check eligibility, our support team is happy to help!

📧 Email: info@oncloudon.com
📞 Phone: 518‑870‑8550